Speaking Engagements
Upcoming:
HDI Industry Vertical Forums – OKC, OK 10/24-27
1/2 Day Session – Impact of Organizational Change
1/2 Day Session – Service Catalogs and Request Fulfillment
Past:
itSMF Fusion 2011 – Washington, DC – 9/25-28
Session 306: SLIM.GOV – Putting your IT Governance Program on a Well needed Diet.
HDI Annual Conference 2011 – Las Vegas, NV
Higher Education Vertical Forum 1/2 Day Session – Continual Improvement
HDI Service Management Conference 2010 – Miami, FL
Session 106: Why one Framework may not be enough!
Session 202: What Do I Do with All of This? Managing the Content from Your Process Initiatives.
Pre-11: Support Center Metrics and Measurements
Session 111: Making the case for ITIL
HDI Service Management Conference 2008 Miami, FL
Session 503: Continual Service Improvement: Why Good Enough is Never Good Enough
The Importance of the Service Catalog in Infrastructure Management
HDI Annual Conference 2006 Nashville, TN
Service Catalogs for Success in IT
HDI Higher Education Forum 1/2 day session – “Effective IT Service Catalogs Workshop”
ITIM Conference 2005
How to Build an Actionable Service Catalog
Webinars:
HDI Vertical Series Webinar – “A Service Centric Approach to IT/Business Alignment” 7/2006
HDI SPIN Series Webinar – “Building a Service Catalog” 2/2007
HDI SPIN Series Webinar – “IT Service Management at the Crossroads: The Intersection of ITIL V3, Service Catalog and Service Desk” 9/2007
HDI SPIN Series Webinar – “Service Catalogs: The Foundation of Negotiating and Measuring SLAs” 6/2008