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Speaking Engagements


HDI Industry Vertical Forums – OKC, OK 10/24-27

1/2 Day Session – Impact of Organizational Change

1/2 Day Session – Service Catalogs and Request Fulfillment


itSMF Fusion 2011 – Washington, DC – 9/25-28

Session 306: SLIM.GOV – Putting your IT Governance Program on a Well needed Diet.

HDI Annual Conference 2011 – Las Vegas, NV

Higher Education Vertical Forum 1/2 Day Session – Continual Improvement

HDI Service Management Conference 2010 – Miami, FL

Session 106: Why one Framework may not be enough!

Session 202: What Do I Do with All of This? Managing the Content from Your Process Initiatives.

HDI Annual Conference 2009

Pre-11: Support Center Metrics and Measurements

Session 111: Making the case for ITIL

HDI Service Management Conference 2008 Miami, FL

Session 204: Building a Service Catalog: A Practical Approach to Get to an Actionable State with Your Service Catalog – Part 1

Session 304: Building a Service Catalog: A Practical Approach to Get to an Actionable State with your Service Catalog – Part 2

Session 503: Continual Service Improvement: Why Good Enough is Never Good Enough

ITIM Conference 2006

The Importance of the Service Catalog in Infrastructure Management

HDI Annual Conference 2006 Nashville, TN

Service Catalogs for Success in IT

HDI Higher Education Forum 1/2 day session“Effective IT Service Catalogs Workshop” 

 ITIM Conference 2005

How to Build an Actionable Service Catalog








HDI Vertical Series Webinar – “A Service Centric Approach to IT/Business Alignment” 7/2006

HDI SPIN Series Webinar – “Building a Service Catalog” 2/2007

HDI SPIN Series Webinar – “IT Service Management at the Crossroads: The Intersection of ITIL V3, Service Catalog and Service Desk” 9/2007

HDI SPIN Series Webinar – “Service Catalogs: The Foundation of Negotiating and Measuring SLAs” 6/2008