Lord be willing and the creek don’t rise. (How committment makes all the difference)
Let me start this post by saying this: “I love my job.” Now I don’t say this because I want people to think something that isn’t...
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There is nothing like the love between a Boy and his robot! (The Importance of Re-Humanizing Technology)
(I bet some of you were expecting a Cherry 2000 picture weren’t you?) Been an interesting and exhausting few weeks recently and I have found myself...
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Step Right Up and Witness the Miracle of Service Management! (Stripping away the hype)
A strange thing has happened in our industry in the last 10 or so years since I was first introduced to and certified in the ITIL and Service Management world. Back in...
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#^@$!*% ITIL! (How to keep ITIL from becoming a 4 letter word in your organization)
It’s a story that’s been told a thousand times in a thousand places. It starts with with a sweet seduction often driven by beautiful images and conversations...
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Blarg 2 Dawt OH!
A little over a year ago I started a ITSM related blog called “ITSM for the Real World”. Like many blogs, I came out of the gate with a lot of passion and...
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