About the B-Logger
Shane Carlson is a dynamic ITIL Certified and Six Sigma trained IT Service Management professional with more than 12 years experience leading large scale ITSM engagements. A skilled and experienced presenter and facilitator with Practical knowledge of and extensive experience with IT Service Management and IT Governance concepts and best practices, including but not limited to Service Desk, Service Support, Service Delivery, Service Request Fulfillment, Service Catalogs, Service Portfolio Management, Incident Management, Change Management, Release Management Configuration Management, and Service Level Management.
Additionally and most important Shane is a Father to 6 wonderful children (no, not a typo… 6 as in SIX) and Husband to a beautiful wife with an abundance of patience for his chosen career. When not traveling North America evangelizing the virtues of ITSM or punishing the English language with excessive comma use and run on sentences, he likes to spend time at home with his family enjoying the Eastern Sierra Nevada mountains and all the recreation opportunities they offer.